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What is your contact information and store hours? TOP We are now located in Temple Beth Am's Gift Shop at 5950 N. Kendall Drive, Pinecrest, Florida 33156
Our store hours are: Mondays: 10-4
Tuesdays & Thursdays: 9-2
Wednesdays: 11-4
Fridays, Weekends & Evenings: By Appointment
We can be reached at 305.667.6265 Email: Brooke@SweetEmotionsEvents.com Can any item be personalized? TOP What if I want a custom design that I don't see listed? TOP I would like to order invitations for my Wedding or Other Special Event. Do I have to do it online? TOP Will I be charged tax on my order? TOP How long will it take before I receive my order? TOP Can I return a product? TOP Most of our products are personalized or customized just for you and are therefore final sales. This includes our bedding products. If a personalization error or other error was made on our part, please let us know within 48 hours of receipt. If a product arrives damaged, please let us know within 48 hours as well. For other items, please contact us within 14 days of receipt if a return is requested. We will evaluate these requests on a case by case basis. If your return is approved, we will provide you with a Return Authorization Number. Please note that items shipped back to us without a
return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition
enclosed in original packaging. In
the event an item is returned in a condition where it cannot be resold, the
order will be sent back to you and additional shipping charges will apply.
Please input all of your information carefully and check it over before purchase. When available, we recommend that you receive a proof (please note that this will delay the production process until the proof is approved). Shipping and gift wrap fees are non-refundable. We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. Packages returned to us as undeliverable or as rejected by recipients will incur a $10.00 returned item fee. I am purchasing a gift. Can it be gift wrapped? TOP If you are picking up your item from the store, we can often gift-wrap even if it is not specified on the specific item page. Please make a note that your item is a gift at check-out.
I can't decide which gift to get. Can I purchase a gift certificate instead? TOP I ordered a product that requires a photo. Where do I send it? TOP There is a product I want, but I don't see it online. Can you still get it for me? TOP What is the best way to contact the store? TOP Can I see a swatch of the bedding fabric prior to purchase? TOP Most likely. Most of our bedding lines will provide a swatch of the fabric(s) you are considering for $5. To request your swatch, please email us with your name, address, phone number, credit card number and the fabric name at Brooke@SweetEmotionsEvents.com or call us at 305.667.6265. My Baby Sam products do not have the option for a fabric swatch. Can I register on your site? TOP Yes, anyone can set up a gift registry. Simply click on the Registry icon at the top of the page and follow the simple instructions. Our gift registry is a great feature for anyone who loves our store.
All information on your registry will be stored with us and can be modified, added to or deleted at any time by logging into your account. You have the option of making your registry public which allows friends or family to look you up by name, or make your registry private. A gift registry can also be used as a wishlist for birthdays, holidays or to simply save a list of your favorite items. After creating your registry you can receive a link which can be sent to your friends and family so that they can easily access your registry. All of our products are available on our registries. What are the delivery times? TOP We make every effort to get your items to you as soon as possible. Merchanidse that we have in stock ships out within 2 business days. Many of our items are custom made or ship direct from our vendors. For these products, delivery times vary widely. You can find a reasonable estimate of the delivery time as well as the shipping methods available specified on the product pages where available. Please note that these are only estimated shipping dates are not guaranteed. Occasionally issues arise that are beyond our control that may lead to additional production time. If this is the case you will be alerted as soon as we are made aware that any problem exists. Our shopping cart only allows for one method of delivery. If you wish to split the shipping between various delivery methods, please either place the orders separately, or contact us so that we can make the proper adjustments. What happens if the item I order is Back-Ordered? TOP We strive to provide the best selection of items, and therefore occassionally, certain items are back-ordered. If after placing your order you receive an emailed backorder notice, it will specify an approximate ship date for your merchandise. If you do not wish to wait until the due date you may cancel the order and your card will be refunded. We follow the industry standard "30 Day Rule" pertaining to delayed delivery of your items. This rule states that you understand the posted shipping timeframe estimates for each product ordered, and accept the estimate as part of the terms of sale. In the case where a ship date changes or is delayed longer than 30 days past the estimate for the product, you will be notified and given the option to cancel or change your order. I see discounted prices online. Will these prices be honored in the boutique? TOP Do you have a Low Price Guarantee? TOP We work hard to offer you the best products at the best price. If you should find the same product at a lower price on another website, we will not only match the lower price, but also give you 10% of the difference! To receive this savings you must call us or email us to place your order and have the competitor’s website address handy so we can verify the information. You will be charged the same low price as found on a competitor's site. In addition, we'll take 10% of the difference between the price you found and our price and add that to your discount. These prices are taken after shipping and tax are factored in and the 10% additional discount does not include differences in shipping or tax. In order for the price to be matched, the products must be identical in quality and all other details. Our Low Price Guarantee cannot be combined with any other coupon, discount, or promotion. This guarantee shall not apply retroactively. What if my order arrived damaged from delivery? TOP While we do our utmost to ensure your items arrive in a timely manner and in
perfect condition, there are some things that are beyond our control. We would
love to be able to say that damage never occurs during transit, but
unfortunately that is not always the case. Please contact us within 3 business days of delivery to report damage from delivery. Can I track my order? TOP When your order is processed a tracking number will be assigned and you will receive an email notification of your order's status. The email will include the tracking number for reference. Please note that if you ordered several items, they may not all ship from the same location or ship at the same time. If this is the case, tracking numbers will be assigned to each individual shipment and you will receive notice and tracking numbers as each package is sent. Please click on the Order Tracking link to monitor your order with your tracking number. |
